At InvestPro Canada, we are committed to providing transparent and high-quality services. As part of this commitment, we strive to ensure that our clients are satisfied with the investment services and products they receive. This Return and Refund Policy outlines the circumstances under which refunds or cancellations may apply, as well as the process for requesting a refund.
1. Service-Based Refunds
Our services at InvestPro Canada primarily consist of investment advisory, portfolio management, and related financial services. Due to the nature of our offerings, refunds for services already rendered are generally not available. However, we are committed to addressing any concerns you may have about our services.
If you are dissatisfied with our services, we encourage you to contact us to discuss your concerns. We will do our best to resolve the issue and, where appropriate, consider partial refunds or credits based on the circumstances of the case.
Please note that refunds for investment losses due to market fluctuations are not available, as these are inherent risks in financial markets.
2. Subscription Cancellations
For clients who subscribe to our premium services, including ongoing portfolio management or advanced advisory packages, you may cancel your subscription at any time.
If you cancel within the first 14 days of a subscription renewal, you may be eligible for a full refund for that billing period.
Cancellations made after the 14-day window will not be eligible for a refund, but your service will continue until the end of the current billing cycle.
To cancel your subscription, please contact our customer support team through the information provided below.
3. Refund Requests
To request a refund, you must contact us within 30 days of your service date or subscription renewal. Please provide all relevant details about your service and the reason for your refund request. We will review your case and, if applicable, process a refund according to this policy.
Refunds, where applicable, will be processed within 10 business days from the date of approval. Refunds will be made via the original payment method used during the transaction.
4. Exceptions to the Policy
There are certain circumstances where refunds may not be available, including but not limited to:
Market-based investment losses, as these are part of the risks associated with investing.
Services that have been fully rendered or completed before the refund request.
Digital or proprietary content that has been accessed or downloaded.
If you believe there is an exception to this policy, please contact us, and we will review your case on an individual basis.
5. Contact Information
If you have any questions about this Return and Refund Policy, or if you wish to request a refund or cancel a service, please reach out to us:
InvestPro Canada
1234 Bay St. #500
Toronto, ON M4W 3R1
Canada
Phone: +1 (416) 987-6543
Email: [email protected]
